How to Change the Owner of Your Tellspin Subscription
Why You Might Need to Change Ownership
The Tellspin subscription is tied to the Slack user who originally purchased it. If that person leaves your company or changes roles, you will need to transfer ownership of the subscription and its billing details to a new user. This ensures that your on-call schedules continue to run without interruption.
Is this a Self-Service Action?
No, changing the billing owner is a manual process that must be handled by the Tellspin support team. This is to ensure the security of your billing information and the continuity of your service.
Step 1: Identify the New Owner
Before contacting support, decide which user in your Slack workspace will become the new billing owner. This person will be responsible for managing the subscription and payment method.
Step 2: Contact Tellspin Support
To initiate the transfer, please send an email to support@tellspin.com.
Information to Include in Your Request
To help us process your request quickly, please include the following information in your email:
- Your Slack Workspace Name or ID: This helps us locate your account.
- Email of the Current Owner: If known.
- Email of the New Owner: The Slack email of the user who will be taking over the subscription.
What Happens Next
- Our support team will confirm your request.
- We will transfer the subscription ownership to the new user's account.
- The new owner will then be able to access the customer portal via the Manage Subscription button in the Tellspin App Home to update the payment method if necessary.
Please email support@tellspin.com with your workspace ID and the new owner's email to begin the transfer.