How to create a user group in Slack (and edit or rotate it)

Slack user groups let you reach a set of people with one handle, like @marketing or @dev-on-call. Here's how to create one on desktop.

1. From the Home tab, click Directories.
2. Click User Groups, then Create user group.
3. Choose a name and a handle, then click Next.
4. Add members and click Create Group.

User groups need a paid Slack plan. By default only Workspace Owners and Admins can create them. If you don't see the option, see how to let everyone create user groups.

Slack user groups can be an effective way to manage your teams and responsibilities. They seem simple on the outside, but there's actually a lot more to them than meets the eye.

With so many new people joining and using Slack, it can be hard to find a place where you belong or know how to ask questions. But don't worry! After reading this blog post, you'll have all the knowledge needed to start using Slack user groups for your own needs.

In this article, I'll walk you through some of the most common functions of user groups such as creating, editing, and permissions. I also show how you can rotate user groups members using a schedule for a simple way to help your dev teams support support. Once you get the hang of user groups, you'll quickly think of a ton of great uses for them.

Here's how to use Slack user groups:

1. Create user groups
2. Contact a user group
3. Search for Slack groups
4. Modify Slack user groups
5. Reactivate a user group
6. Rotate users in Slack user groups
7. Change user group permissions to allow everyone

What are Slack user groups?

Slack user groups allow you to group people with similar roles or responsibilities under one alias. They can stay connected seamlessly for quick conversations on any topic without needing to switch channels every time there's an update about something specific like team goals or daily tasks.

For example, you can make a user group that contains everyone on your marketing team with the handle @marketing. When the handle is used in Slack, everyone in the user group is notified.

Slack was designed to help teams work together more efficiently. Utilizing Slack groups to their full potential is a great way to increase your productivity and the output of your team.

Create Slack user groups

1. From the Home tab, click "Directories".
2. Click "User Groups", then "Create user group".

   

3. Enter a name and a handle, then click "Next".

   

4. Add members and click "Create Group".

Contact a user group

User groups work similar to how you would interact with other users through Slack or social media sites such as Twitter (@).

1. Type an @ in Slack's message input.
2. Type the first few letters of the group
3. Select the user group

   

You can type a message before or after the user group. When you click send, members of the group receive notification (or ping) from Slack and based on their preferences they will get that notification in any way depending how it was set up by them individually.

Search for Slack groups

Depending on how large your Slack workspace is, there may already be user groups set up. Slack provides an easy way to search the groups.

1. From the Home tab, click "Directories".
2. Click "User Groups"
3. Type your search and press Enter

   

Modify Slack user groups

To open a user group, find it in Directories > User Groups and click it, or click its handle in a message.

A panel opens on the right. From there you can add or remove members, change the name or handle, and deactivate the group.

Add members to user groups

1. Click "Edit Members"

   

2. Select members and click "Save"

Remove members from a user group

1. Hover over the user in the members list
2. Select the 3 dot ellipsis
3. Choose "Remove from group..."

   

Change a user group handle or name

1. Click the three dots, then "Edit group details..."

   

2. Change the name or handle

   

Reactivate Slack user groups

Slack user groups are never deleted, they are simply deactivated. Sometimes that can cause some issues if someone else created a user group last year, deactivated it, and you tried to create the same group and got an error.

If you've seen this error message, "This handle is already in use by a member, channel, or another group." when creating a new user group, you may need to reactivate the user group.

1. From the Home tab, click "Directories".

2. Click "User Groups" and search for the group

   Deactivated groups stay in the list with "(Deactivated)" after their name. If you don't see them, make sure "Exclude deactivated" is off.

   

3. Click the deactivated group

4. Click "Enable group"

   

Rotate users in Slack user groups

One way to ensure fairness is by rotating users in and out of a user group. A rotation interval (rota) specifies how often this change should happen, such as every week or month.

With the help of a rota, you can make sure that each user gets their fair share without having one dominate for too long! A rota can be useful to make on-call rotations or simply keep track of who should be doing house keeping tasks.

With the help of a Slack app, your team can have on-call or task rotations with just a few clicks. Tellspin automatically creates on-call or task rotations with the click of one button--generating schedules, sending reminders to team members who are next up for duty (and why), as well as letting you override shifts if necessary so your whole company never misses a beat!

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Install Tellspin

1. Click "Add to Slack" on Tellspin's home page

   Slack will prompt you to approve some permissions. Tellspin follows the "least privileged" principle, only requesting permission it absolutely needs to function.

2. Tellspin will send a welcome message

3. Click "Create a schedule" button

   

   You can also make a new schedule from Tellspin's Home screen.

Creating a rotation schedule (rota) with Tellspin

1. Choose a contact method

   Tellspin has 3 contact methods: User groups, channels, or keywords.

   User groups are the most natural since they work like contacting a normal user.

   Keywords and channels are great if you're not a Slack admin or using Slack for free (user groups are a premium feature).

   

2. Choose users to rotate

   Tellspin let's you select users with a dropdown or use user groups to select users in rotation.

   

3. Select rotation interval

   Choose from daily, weekly, two weeks, or monthly for quick setup. Tellspin also allows a lot more customization on rotation intervals to match your team's needs.

   

4. Everyone can see the schedule in the Tellspin's Home tab

   

Change Slack user group permissions to allow everyone

You can adjust the permissions if you are a Workspace Admin or Owner by going into workspace settings.

1. Open your workspace settings

   Click on the dropdown next to your Company's name, expand "Settings & administration", and select "Workspace settings".

   

2. Go to permissions tab

   

3. Change user group permissions

   Scroll down until you find the user group section. You may have to scroll down a bit to see it.

   Slack has 3 user group permissions, "Everyone, except guests", "Workspace Admins and Owners only (default)", and "Workspace Owners only".

   

Conclusion

I hope this post has given you some ideas about how Slack user groups may be able to help your organization communicate better internally. A user group can be useful when collaborating on projects with other people. They also provide an opportunity to get feedback on ideas that may eventually become products or services.

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